Shipping Policy

At DR HOOPS, we work hard to get your order to you as quickly as possible. Here's everything you need to know about our shipping process.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or Colombian public holidays will be processed on the next business day.

Domestic Shipping (Colombia)

We ship to all cities across Colombia. Estimated delivery times vary by destination:

• Bogotá: 1–3 business days
• Major cities (Medellín, Cali, Barranquilla, etc.): 2–5 business days
• Other regions: 3–7 business days

International Shipping

We ship internationally to select countries including the United States, Canada, Spain, Germany, France, the United Kingdom, and more. International delivery typically takes 7–20 business days depending on the destination and local customs processes.

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the order total.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight of your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.

Delays

While we do our best to meet estimated delivery times, delays can occasionally occur due to high demand, weather conditions, or customs processing. If your order is significantly delayed, please contact us and we'll do our best to help.

Lost or Damaged Packages

If your package arrives damaged or goes missing, please contact us within 10 days of the expected delivery date at erick.velasco@sweetmesoft.com with your order number and we will work to resolve the issue promptly.

Contact

DR HOOPS — Bogotá, Colombia
Email: erick.velasco@sweetmesoft.com